August 29, 2012 11:10 AM

Hello Chrisapark,

Josh James with SonySupport USA. I apologize that you are having difficulties with your TV. Have you used our troubleshooting website at http://esupport.sony.com/ If you can't resolve your problem, you can email us at sonylistens@am.sony.com Please include your model#, a brief description of the product, and any contact info. I created a EventID# for you for further reference when emailing/calling in, it is ID#E55330612.

I hope this helps!