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September 4, 2008 01:55 AM

Categories: Telephones and VoIP

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scruffylg

Member
Joined: 09/04/2008

I'm having problem with my cordless phone that's driving me crazy, and I wondered whether any of the smart folks on this forum can help me solve it (or refer me elsewhere).

I have a 5.8 GHz digital cordless phone at my home that has an answering machine as well as multiple handsets (Panasonic model KX-TG5664).

Sometime during the past week or two, this phone just stopped receiving calls. It neither rings, nor does the answering machine kick in. For example, if I call this home phone from my cell phone, I can hear the line ringing in my cell phone speaker. If I make the same call within my house, I can hear the ringing in my cell phone speaker, but the cordless phone doesn't ring. It's as if there is no phone plugged into the wall.

I do know, however, that the cordless phone works and the phone line isn't dead. That's because I can make any calls I want *from* my home phone to the outside world. The only problem is receiving calls.

My first instinct is to think there's something amiss with the phone line. However, I tested the phone line with a brand new super-cheapo corded phone and the corded phone rings fine when called.

So I thought it was a problem with the Panasonic cordless phone. But then I plugged in my *previous* Panasonic cordless phone/answering machine (which happened to be lying around), and that phone refused to ring as well. This leads me to believe it's not a problem with my cordless phone, but something that affects all cordless phones.

At this point I'm totally stumped. Does anyone who understands telephony and cordless phones want to take a crack at this? Can anyone figure out why this is happening?

I would be most appreciative.

(And by the way I can assure you that (1) the phone base is plugged into an electrical outlet, (2) the ringer on the phone is set to ring, (3) the ringer volume is set to high, and (4) the answering machine is set to answer calls.)

Discussion:    Comments 26-50 of 55 | Latest Comment | « Previous 1 2 3 Next »

View unverified member's comment - posted by thewiringguy

October 9, 2010 11:31 AM

My inlaws are experiencing this same issue. They have Verizon FiOS and have been told to go buy a new phone. They've bought 3 different new phones in the past week, and all of them have this problem. They used an old corded phone and that one works fine, but all of their cordless phones won't ring for incoming calls.

Is the solution to get someone out to their house to replace their telephone wires? change the channel on their wireless router? or just get a new telephone provider?

It looks like this thread is about 2 years old!! It amazes me that this problem still exists and that the phone companies are somewhat unaware!!

October 21, 2010 5:15 PM

Got Virgin internet, tv and phone installed last week. Bought a new phone (cordless) which would not ring when calling. Bought another - same problem. Glad I found this site because I assumed the problem was with my inability to plug a phone in correctly. Looks like I will have to sack Virgin and go without if they refuse to accept responsibility.

December 13, 2010 4:03 PM

I had this same problem: new cordless phone run through my cable modem (Comcast) will dial out but won't ring.

When I hook the phone right up to the modem, it rings! (total distance from cable modem to phone = ~5 feet)
When I hook the phone up in my office, it doesn't ring. (total distance from cable modem to phone = ~30-40 feet)

I checked the DC voltage levels (phone not ringing) using a multimeter, and it's 47.3V right off the cable modem and 47.0V in the office. No detectable difference when the line is being called. I doubt this 0.3V makes a big difference, but either way, my ringing is sensitive to voltage level.

My plan is to get an old non-cordless phone and plug it in so I can hear the ring, and use my cordless phone in my office.

January 12, 2011 6:12 AM

Ok,finally after 2 years, I am up and running. My new Panasonic triple KX-TG523E is working. That is the ringer "rings" when you phone it. The technician from Virgin Media told me that the voltage for my new set was the same as the old one. What he did do was go to the street junction box and change/replace the wiring. This did the trick for me. maybe this will filter through and we can all get some joy.
Good luck to all of you.

March 26, 2011 4:32 PM

We had the same problem. None of our phones would ring. We called our phone company and they fixed it the next day. It's nice to know it had nothing to do with us or our phones. It was the phone company who had to make the repair- no charge to us.

View unverified member's comment - posted by coral

View unverified member's comment - posted by AmyB

View unverified member's comment - posted by weedonpaul

August 31, 2011 7:31 PM updated: October 17, 2011 3:02 PM

ANSWER to why phone won't ring. My answering machine stopped ringing and putting a hard wired phone on the line did not ring also.I measured the voltage on the two main wires to the jack, it should be 52 volts a/c, but when the ringing part of the signal is going to the phone it dropped to 5 volts a/c. this is not enough to set off the ring in the phone Call your phone company, and have them check the ring voltage.

September 5, 2011 11:17 AM

Hi all who have had the "phone won't ring" problem with their Panasonic cordless phones. I had the same problem, which started suddenly on Aug.31, 2011. I could use the cordless phone(s) to call out, but no ring for incoming calls, answering machine wouldn't pick up, and, of course, no caller ID. Took my phone across the street to a friend's, and it rang there. Brought her phone here, and it wouldn't ring. My corded phones were working just fine.Called the AT&T repair center, and was told, of course, that is must be my equipment. The AT&T technical was here about 9 a.m.today, and fortunately I was home because all tested find out at the box. When he tried his own phone inside the house it did not work! Long story short. He replaced something called the "power card" and the phone immediately worked properly. No charge to me as I pay for inside line service.

September 6, 2011 6:26 PM

Having the EXACT same problem with my Vtech phone. Working fine for 2 years, yesterday stopped ringing, no ans machine pick up.
Am about to call ATT (my DSL service).
Thanks, will let you know.

September 7, 2011 2:18 AM

Good luck. If you're incoming voltage is down a bit, the signal for ringing your cordless won't be high enough. Make sure the tech tests his phone inside the house. BTW, he also said that more than six phones in the house (a cordless with add-ons only counts as one) puts an extra drain on the power. Best to schedule a specific date and time when you can him into the house.(course, you have to give them that four-hour window).

September 10, 2011 9:36 PM updated: September 10, 2011 9:37 PM

Found out the next day that some neighbors also had phone problems (don't know if it was exactly the same.) Phone co. came out and worked in the area (not our house) and problem was solved - phone rings now.
Tropical storm Lee had just dumped lots of rain and wind (limbs down, etc.) over the previous 3 - 4 days, so there may have been some damage to some of the phone service without disrupting it completely.
Feel that there is something to the "decreased voltage coming into the house, so that it doesn't set off the ringer" theory. Likely the storms caused some decrease in the service in our area and the techs were able to repair/redo the wiring.
Now we have our ringing phone and answering machine.
Thanks to all for all of the help and advice in these posts.

September 22, 2011 10:25 PM

Same problem here in the states.. can make calls, can't receive. old wired phones work both ways. We've had a LOT of rain lately.

September 22, 2011 10:26 PM

Same problem here in the states.. can make calls, can't receive. old wired phones work both ways. We've had a LOT of rain lately.

September 22, 2011 10:29 PM

Same problem here in the states.. can make calls, can't receive. old wired phones work both ways. We've had a LOT of rain lately.

October 10, 2011 11:30 AM

This worked for me! Phone just got hooked up yesterday and while the phone works fine, it just wouldn't ring (only flashed). I was searching the net for answers and found what worked for me. Wanted to come back to this thread to share. You just have to reset the phone by taking the battery out and unpluging the base.

Please follow the instructions below to reset your phone:
Remove the battery from the handset of your phone.
Unplug the power cable from the base of the Vtech.
Reconnect the power cable to the base after a few minutes.
Reinsert the battery into the handset.
Put the handset in the handset cradle of the base. This will allow the devices to re-establish a link.

October 10, 2011 11:34 AM

I should have added that my phone is a vtech 5.8. The manual says that by doing the steps above, it resets the phone so it can establish a new connection.

October 17, 2011 7:15 AM

Hi
Have trawled internet looking for a solution to our phone problem:This thread gives me hope!
6 months ago our digital phones [cordless] stopped working. We returned them to JohnLewis [fabulous as ever] who checked phones and said were fine but replaced for brand new BT digital cordless phones.
smixsell - your problems sounds like ours.
Our new phones wouldn't work
The BT engineer came and spevt 2 hours and couldn't get to work - although CORDED phones [old, curly wire one] would. Charged us £150 call out, can't afford to call out again.
BUT we still don't have digital phones which work in our house AND our corded phones, we have two, have both stopped ringing out - although, bizarrely, if you know someone is about to call and time it right you can pick up the phone to catch your caller and you can phone out - although crackly.
Throughout all of this internet [BT] has been fine.
400 year old house, small cottage, not overly thick walls
ANY ideas???

October 17, 2011 7:22 AM

Hi
Have trawled internet looking for a solution to our phone problem:This thread gives me hope!
6 months ago our digital phones [cordless] stopped working. We returned them to JohnLewis [fabulous as ever] who checked phones and said were fine but replaced for brand new BT digital cordless phones.
smixsell - your problems sounds like ours.
Our new phones wouldn't work
The BT engineer came and spevt 2 hours and couldn't get to work - although CORDED phones [old, curly wire one] would. Charged us ?£150 call out, can't afford to call out again.
BUT we still don't have digital phones which work in our house AND our corded phones, we have two, have both stopped ringing out - although, bizarrely, if you know someone is about to call and time it right you can pick up the phone to catch your caller and you can phone out - although crackly.
Throughout all of this internet [BT] has been fine.
400 year old house, small cottage, not overly thick walls
ANY ideas???

October 17, 2011 9:42 AM

Have you tried both your cordless and corded phones at a friend's house? Just plug them (try each type separately) and call the friend's number from a call phone. If they work, it's clearly not your equipment. Your service provider should not charge you again if the problem is not enough voltage coming into your house or something on their end. That's a problem that should be covered with your basic service. If your phones don't work at a friend's (or neighbor's) house, then you may have an inside line problem, and the tech should have been able to solve that during his first visit. Ask for a more experienced technician.

October 17, 2011 11:09 AM

thanks - yes - the eqipment works elsewhere - but BT [our service provider] say that as the line to the house is working [we can make calls and receive them as long as we know to pick up receiver] then the issue is ours...

October 17, 2011 2:59 PM

When I had the problem of the phone not ringing, a service guy came out. I had checked the voltage myself and when my phone was supposed to ring the voltage went way low. After the sevice guy left the phone rang for half a day. I checked the voltage again, and it was staying around 54 volts when it was supposed to ring. Come to find out that its supposed to be around 90 volts on the ring. I told the telephone co. that I had low ringer voltage. They came and Its been working ever since.

November 28, 2011 2:50 PM

This seems to be a fairly common problem. I'm with Bell Canada and have 4 outlets on my house phone number. On those outlets I have one 2-handset DECT 6 VTech cordless, one GE Dect 6 cordless with answering machine, one GE wall phone with electronic ringer (not cordless) and one old non-cordless phone with mechanical bell. Last Friday we noticed that the only phone that was ringing was the VTech. Not even the GE cordless was detecting the incoming call. I did some troubleshooting and discovered that, in fact, the old mechanical bell telephone was actually making a very low knocking sound (too low to be heard at any distance) instead of ringing. This suggested that there was insufficient current to activate the bell. I disconnected the old 'phone and, low and behold, the GE wall 'pnone started to work but not the GE cordless (which has a longer cable run).

I consulted a friend who is a telecom engineer and he told me that Bell had likely changed their equipment or a line card in the switch and were supplying a lower current. (Part of the "greening" of technology). He also said that it was no good complaining to Bell as they would just say it was my old equipment that was causing the problem.

I continued to operate with just the VTech and GE wall 'phone until this morning. Then, some time between 9am and 11am the situation changed and everything started working again.

I can only assume that someone else on this switch complained and the Bell decided to restore the voltage. However, there is a warning here that if the phone companies decide, in the interests of "greening" to reduce the current supplied to indicate incoming calls, there is probably nothing we can do about it. They will just be obsoleting older equipment in much the same way we are seeing older TVs obsoleted as the world moves to digital.

Discussion:    Back to Top | Comments 26-50 of 55 | Latest Comment | « Previous 1 2 3 Next »

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