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September 4, 2008 01:55 AM

Categories: Telephones and VoIP

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scruffylg

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Joined: 09/04/2008

I'm having problem with my cordless phone that's driving me crazy, and I wondered whether any of the smart folks on this forum can help me solve it (or refer me elsewhere).

I have a 5.8 GHz digital cordless phone at my home that has an answering machine as well as multiple handsets (Panasonic model KX-TG5664).

Sometime during the past week or two, this phone just stopped receiving calls. It neither rings, nor does the answering machine kick in. For example, if I call this home phone from my cell phone, I can hear the line ringing in my cell phone speaker. If I make the same call within my house, I can hear the ringing in my cell phone speaker, but the cordless phone doesn't ring. It's as if there is no phone plugged into the wall.

I do know, however, that the cordless phone works and the phone line isn't dead. That's because I can make any calls I want *from* my home phone to the outside world. The only problem is receiving calls.

My first instinct is to think there's something amiss with the phone line. However, I tested the phone line with a brand new super-cheapo corded phone and the corded phone rings fine when called.

So I thought it was a problem with the Panasonic cordless phone. But then I plugged in my *previous* Panasonic cordless phone/answering machine (which happened to be lying around), and that phone refused to ring as well. This leads me to believe it's not a problem with my cordless phone, but something that affects all cordless phones.

At this point I'm totally stumped. Does anyone who understands telephony and cordless phones want to take a crack at this? Can anyone figure out why this is happening?

I would be most appreciative.

(And by the way I can assure you that (1) the phone base is plugged into an electrical outlet, (2) the ringer on the phone is set to ring, (3) the ringer volume is set to high, and (4) the answering machine is set to answer calls.)

Discussion:    Comments 1-25 of 55 | Latest Comment | 1 2 3 Next »

November 23, 2008 6:39 PM

Did you figure out what was wrong? I have the exact same issue.

View unverified member's comment - posted by PMagee

View unverified member's comment - posted by PMagee

View unverified member's comment - posted by JeepersCreepers

View unverified member's comment - posted by Louise1981

January 28, 2009 7:55 AM

Hello from London England. Trawled internet for anyone with my same problem and found you guys. Just bought Panasonic KX-TG8324 Quad set to update 7 year old cordless triple set, which worked fine. Phones can ring out and intercom between phones ok. But will not ring or flash incoming calls. Light does not flash to indicate incoming call. So not an issue with ringer settings. If you answer call, you can connect. Phones will work ok in friend's house. Phoneline confirmed ok.

If I turn off wireless broadband, still have problem. But lots of strong wireless networks around.

How do we solve this/ Waiting for Panasonic to get back to me.

Vince

View unverified member's comment - posted by KellyAtWork

May 23, 2009 8:38 PM updated: May 23, 2009 8:44 PM

I HAVE THE SAME PROBLEM WITH MY PANASONIC. MY BOYFRIEND thought i was up to something because i had so many missed calls BUT I DIDNT HEAR MY PHONE I just looked down and saw there were calls....thanks Panasonic.

May 23, 2009 8:59 PM

 
Did Panasonic reply?

May 24, 2009 6:30 AM

Spoke to a "technical" advisor at Panasonic, who questioned me about my internet setup. He suggested I needed to speak to my internet providor to install some sort of a filter in my setup. I told him I have cable internet to a netgear wireless dsl router,and no interference to phone line from internet. Also Virgin Media told me they did not know what Panasonic were talking about. I have a friend who has same cable internet, but through hard wired modem. The phone worked there ok. I tried disconnecting the netgear modem, but still no joy. Ended up sending phones back to Amazon on 30 day rule. They were cool about it. Still using old handsets until I see some good news.I do think it is something to do with a unique wireless frequency for the phones and wireless frequencies for internet, cctv etc. Tell your boyfriend to relax.

View unverified member's comment - posted by Shamrock

October 18, 2009 11:14 AM

Found a short in what Shamrock. Have you solved it???

View unverified member's comment - posted by Shamrock

November 13, 2009 9:18 PM

Just wanted to report that we have the same problems as discussed above. We have MacBook with wireless airport extreme. Have had for several years. Also have Vtech 5.8 GHz cordless phone with answering machine and one satellite as well as a corded very old wall phone in kitchen. That phone always rings. The wireless phones stopped ringing and stopped recording, however we can call out on all phones. The weird thing is that the old Vtech system and the DSL wireless computer system worked fine for three years.

Bought new wireless phone with answering machine and one satellite. Charged it up and it too won't ring or take messages.

Called AT&T out twice for line service. No problems detected. Next I replaced every DSL filter in the house. Problems continued. Then I tried new batteries in the old wireless phone system and problem still existed.

Just about given up and ready to give up land line service. Sure hope that there are some answers soon to this problem. Please report any updates you read or know about

November 15, 2009 1:30 PM

Hi, I'm JB1176 and I want to report that our phone ringing problems are over. AT&T came out and I showed them the suggestion Shamrock mentioned on this thread about changing the phone line wires to another set of wires. They did that, not in the house but at a remote location wherever that is and voila both our cordless and corded phones ring and the message machine records messages.

One slight problem, however. The repairman didn't activate our DSL status to the new connection and so they had to come out a second time and connect the DSL card to our line.

Thanks, Shamrock for the tip! We've suffered from non ringing cordless phones for months. All that is history now, I hope!

January 13, 2010 12:18 PM

I just bought a new Uniden DECT 6.0 phone and had a similar problem. It wouldn't ring when plugged into my Linksys voip router, but my old 5.8 GHz did ring. It would get a dialtone and make calls, but when called via an outside line, it would appear as if it was ringing. If I picked up during this

February 2, 2010 5:38 PM

Hey guys, ive just had the same problem when setting up broadband in my flat. The phone we are using is an old piece of s**t (sounds like some sort of genetically engineered bird gone wrong when it rings) but we have had the same problem; works fine but wouldn't ring as soon as we set up broadband... If i plug it into the external filter then into the phone jack it wont ring, if i plug it straight into the phone jack, then it will ring. Regardless of weather adsl is plugged in or not. So it must be the filter!

I would suggest that if you have this problem, try to bypass the filter. So either plug directly into the socket rather than through one and unplug adsl, or if you have a permanent filter then try plugging your phone into the adsl socket. Will be interesting to see what happens!

Dave

February 12, 2010 2:58 PM updated: February 12, 2010 3:01 PM

Hey guys I have a similar, but even wierder problem. We just bought a house which needed a lot of cleaning prior to moving in. While my wife and I were working in the house I bought an old princess rotary phone from my garage and plugged it into the jack so that we would have a working phone in our new home while we worked. I tested it by calling from my cell phone and it worked fine. I then bought a Panasonic four handset wireless phone with answering machine and hooked it up. To my surprise would not ring nor would the answering machine pick up. I assumed the phone was broken so I brought my old answering machine from home along with our relatively old Uniden wireless phone and hooked them up. My old answering machine and Uniden cordless phone would not pick up either. I plugged the old princess phone back into the jack, and it rings when I make a call. The same phenomenon happens in all of the telephone jacks in our new home. The final bit of "weirdness" is that sometimes when I picked up the old phone to see if there is a dial tone, there is no dial tone. However, what I call the now "dial tone-less" phone immediately thereafter, it rings, and thereafter has a dial tone!

I have attributed these problems to an old "Home Director" telecom, wired home computer network, and video sharing unit which was built into the home, and which may be missing some components. However, I ssuspect there may be some common elements to all of our problems.

I have a home automation expert coming out in a few days, and I will relay any info I get from him to everyone.

February 18, 2010 9:59 AM

I have same problem. Virgin will blame it on your phone and keep telling you its a fault with your phone and to get a new on,e but the true fault is with the virgin media cable. Basically the cable does not carry a high enough voltage to make new style phone ring but will make old lower voltage phones call. Problem there being most phones have a higher voltage and you cant buy these old phones anymore. Virgin wont seem to accept blame but try your new phone on a BT line and it will work fine. This is because the cables BT provide carry higher voltage. Bsically Virgin media for phone lines are rubbish. I have had to change.

February 18, 2010 9:59 AM

I have same problem. Virgin will blame it on your phone and keep telling you its a fault with your phone and to get a new on,e but the true fault is with the virgin media cable. Basically the cable does not carry a high enough voltage to make new style phone ring but will make old lower voltage phones call. Problem there being most phones have a higher voltage and you cant buy these old phones anymore. Virgin wont seem to accept blame but try your new phone on a BT line and it will work fine. This is because the cables BT provide carry higher voltage. Bsically Virgin media for phone lines are rubbish. I have had to change.

February 18, 2010 11:23 AM

Hayley, I think you've cracked it. For me anyway. It is really time for me to replace this old NTL triple set, but I can't see us changing our package just for a cordless phone setup. I suppose you have gone through it all with Virgin?
Thanks.

February 18, 2010 3:42 PM

yer over and over Virgin know the fault, but it will take you ages to get them to admit it but fanally they will if you artgue it and they are letting me out of my contract early as there is nothing they can do about it. Im getting phone line with a different company and keeping my internet and tv with them as im happy with these two services.

March 19, 2010 11:34 AM

My experience with an old (100+) and newer house is that it is important to make sure your telephone wires coming into the house, and the junction block where all the wires connect, stay clean and dry. If the wires can get damp or dirty, then when that 90 volts of ringing voltage come down the line, it may find a low impedance path. At my old house I had to make sure the outside wires didn't touch the ground or get damp. In my newer house, I discovered the wiring block was near a dryer vent where it got a ton of fuzz on it, plus the moisture, so eventually our phones stopped ringing even though we could make calls and our DSL was not affected. When we exposed and cleaned up the wiring block so that the phone company tech could re-visit us to troubleshoot things, suddenly it started working again.

View unverified member's comment - posted by Kelvo

View unverified member's comment - posted by thewiringguy

Discussion:    Back to Top | Comments 1-25 of 55 | Latest Comment | 1 2 3 Next »

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