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April 29, 2008 06:26 PM

Categories: Televisions and Projectors

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rcprod

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Joined: 04/29/2008

I contacted Hitachi @ yellow ring on screen. They said take to certified repair. They said light engine was defective. I called Hitachi and was told that since I had no problems for the first 2 years, they could not help in any way. I was willing to pay for labor but now look at worthless 2.5 yr old set. I have some electronic experience. Can I do this myself?

Discussion:    Add a Comment | Comments 1-15 of 15 | Latest Comment

April 30, 2008 9:33 AM

It is a difficult thing to do unless you have the manual to follow and understand the lingo. Hitachi is paying for the light engine for a lot of folks. Complain more to them and do not stop. Complain to the state attorneys office too! Tell them you are reading all over the net that they are paying for the light engine, as it is a fault of theirs and the repair centers are charging about 3 to 4 hundred bucks for the labor. As you have to pay the labor fee. Good Luck

"Those who do not know their opponet's arguments, do not completely understand their own".

May 1, 2008 6:20 AM

Thanks for responding. I was adamant when I spoke to the supervisor @ only having 2.5 years of service from this set. He just said the 1 year warranty had expired and he could not help in any way. I'm not sure how to keep complaining. Do I just keep calling the customer relations office and talk to the supervisor?
I did notice the major complaints came from the 50V500 sets. Are the light engines the same on both sets?

May 1, 2008 8:00 AM

All the light engines are having the same issue. Did you tell the supervisor that you are seeing people reporting all over the net that Hitachi is repairing their TV set if they pay for the labor?

"Those who do not know their opponet's arguments, do not completely understand their own".

May 3, 2008 6:21 PM

Larry, thanks for the help. I called Hitachi back and got the same answer from a different tech. She agreed that a $3000 set should last longer than 2.5 years but could only offer a link to a web site to purchase a rebuilt light engine. I don't know how reliable these units are (90 days warranty). Is there some class action suit against Hitachi that I could attach this problem? I will contact the state attorney's office Monday @ this. Hitachi customer relations was steadfast on not offering any help. Any more suggestions? Thanks again.

May 3, 2008 7:20 PM

The rebuilts are not any good, as I have seen these last less then a year and your in the same boat. Good luck!

"Those who do not know their opponet's arguments, do not completely understand their own".

May 3, 2008 9:31 PM updated: May 3, 2008 9:34 PM

The 700 series engines are not as bad as the 500 series were. They came out with a cleaning kit for techs to actually attempt to tear down the engines and clean off dust that's supposedly causing most of the 700 series issues. Here's my problem with this though, of the LCD type engines I've torn down with colored blobs or misting (Hitachi and Sony), the problem isn't due to dust but instead, colored filters in front of the LCD panels. These filters have been dyed a distinct color (I suppose to filter out certain wavelengths) and the dye itself on the glass pane is burned or blistered. Not too mention, the teardown time on an engine is ridiculous considering it's not a guaranteed fix.

The 700 series engines are much easier to replace than the 500's or the later 800 series though I don't think I'd say it's a job for a novice. The quality of the rebuilds from Hitachi is iffy. You don't really have a choice though as I don't believe the 700 series engines are available new anymore.

May 3, 2008 9:33 PM

Thank you for clearing this up MOtvGUY

"Those who do not know their opponet's arguments, do not completely understand their own".

May 3, 2008 11:00 PM

Thanks a lot guys. I think i"ll try to install a rebuilt light engine. It's hard to dispose of a $ 3000 after only 2.5 years. I found a UX23682DR for $425. I did find a new light engine but was $1400. Will a repair manual have any instructions on replacement procedure? Any suggestions? I do have some experience (in the service) working on radios,etc. You guys have been a real help.

May 4, 2008 1:39 PM updated: May 4, 2008 1:42 PM

Here's a quick and easy on the V700 series.
Pull off the front lower grill. Remove the screws to remove the plastic panel the Vol/channel buttons are attached to. This piece kinda slides up under the front upper cabinet. Removing that exposes the two screws that hold the front of the engine plate. You can remove those now if you want.

Precede to remove all the screws and take off the back cover. You'll see a large metal plate right in the middle. This not only provides support for the top but also is the attachment point for the rear of the engine plate. Remove all the screws, pull out and set aside.

Remove the 4 screws holding the ballast assy on at the back and also remove the single screw attaching the HV leads to the back of the lamp housing assy. Set aside. There is a plastic shroud piece located on the far right at the bottom of the engine housing. One screw is right towards the back end of the engine, the other is set further into the set. You'll be able to see it looking inwards. This plastic shroud, part of the air ventilation system, must be removed. Remove the 2 screws holding the lamp switch onto the back of the lamp housing and swing it up and out of the way.

Now comes something of the hard part. You'll notice wires running along the top side of the engine. There are approximately 7 plugs, 2 on the right side, 3 across the back and 2 on the left side that have to be unplugged. The wires will have to also be taken out of the relief clips that are mounted across the back and left side of the engine. There is also a single 3 wired plug on the left side (wire colors are yellow/Red and black if I recall) that are for an engine fan. That will have to be unplugged. Once the everything is unplugged and the wires are freed from the clips and out of the way you can begin to snake the engine out of the set. Gently work the thing out. Normally I get the left side out first. If you're meeting resistance at all STOP, you may have a wire harness or bundle snagged. Look for what's holding it up and get it out of the way.

Once you've gotten it out you'll need to take the metal mounting plate off the old engine and transfer it to the new. There are approximately 6-8 screws holding it on. IIRC, the lens shroud also has to be swapped. Look at the old vs the new to see which pieces get transfered. IIRC, there is a temp sensor on the new engine that needs to be plugged in as well. Again, look at the old engine and compare to see where it goes.
Don't forget to put the lamp in.

You're now ready to reinstall. I snake the right side in first. The whole install is a feel type of deal. You REALLY need to pay attention to the wire bundles on the left side of the engine so you don't snag them. It's tough to see in there and this is probably the hardest part of the job. The best way to tell when you've got the engine in correctly is by looking to see if the engine mounting holes at the front line up with the holes in the front cabinet (step 1 above)

If it's line up I normally attach the front screws in to hold the engine, then install all the plugs and re-run the wired bundles through the relief clips. Then proceed to reinstall all the parts you took off. Before turning the set on, make sure the back plate is installed so the engine is sitting right inside the set. You might have to do a little jacking of the top cabinet to get that plate all lined up.

Now, turn on the set and make sure it works. If all is well, proceed to put the back on and front.

BTW, this is all by memory. I don't know how good Hitachi is at showing disassembly of the engine in their manual. I basically learned how to remove the 700 series by trial and error.

Good luck.

May 4, 2008 9:17 PM

I think I can handle that. THANKS AGAIN!!

June 9, 2008 1:29 PM

my 50v500a was 4 years old and had just outlived its extended warranty with hitachi. I had experienced the red glow for quite a while but had not done anything about it. I followed up with Hitachi and although it took some serious pleading they eventually covered the full cost of the light engine replacement which was almost $1100 including labour. In my conversaitons with the hitachi rep I stressed how many other people were experiencing the same issue i.e on sites like this one

July 14, 2008 10:59 AM

Hi, I'm so glad to know there is help HERE or at least empathy. My 60V500A is 5 years old.W are experiencing the HUGE bluish blob. I started small and has just about covered the entire set. I had a Hitachi service man in and it will cost me 1600 with the engine and 3 new fans I need. I called Hitachi at 800-654-7013 and was told that without the warranty in effect they could "supply no financial help with the problem". We expected upkeep such as the new lamp we just replaced and maybe a fan at times but this part is rediculous. Will continued complaining do any good? I am more than willing to pay labor. HELP!

July 29, 2008 12:20 PM

We noticed a large yellow ring on our tv the other day.  Found this very helpful forum.  I phoned Hitachi and that hit a dead end.  The guy tells me that if I had been having lots of problems with my set, they'd be more willing to help me.  Since I haven't had any problems so far, they are not willing to help.  So, when you phone them, hopefully you'll have several repair orders in hand - that gets their attention.  My set is 21 months old and it is hard to believe its days are numbered this soon. 

August 12, 2008 2:26 PM

Have the same problem with my 60V710. Had Circuit City come out and verify the light engine problem with an estimate of $2181 to fix it ($99 trip charge, $239 labor, $1676 for light engine, plus tax). Called Hitachi customer relations and was told the same thing that they couldn't help me. I told them about this thread and he said that he couldn't comment on why some others got help and I didn't. He said that only disatisfied customers post stuff on the internet and that most people are having no problems. He recommended I try to find a rebuilt light engine if I want to save money. I don't know what else to do at this point. My TV is 2.5 years old and the yellow blob is getting worse every day.

August 13, 2008 4:12 PM

When I phoned Hitachi the first time they told me that because I haven't had lots of problems with my tv, there were not inclined to help me. If I had reported problems all along, they'd be willing to help. I phoned back later the same day and spoke with another person and they were more than willing to help. They are sending a light engine to the local retailer where I bought my set and they'll install it and I pay for installation. I wish you luck and hope that it won't take you too many calls to get results.

Discussion:    Add a Comment | Back to Top | Comments 1-15 of 15 | Latest Comment

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