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January 8, 2006 10:48 AM

Categories: Televisions and Projectors

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brownies

Member
Joined: 01/08/2006

Out of warranty only 26 days. Has frequently required unplugging since late Oct. Now only connected to antenna to reduce variables. If left unplugged for a couple days, it will power up and play for hours, then when powered down, will not turn on again unless left unplugged for several days. Dell's answer was to buy a new TV. Plan to bad-mouth them all over the internet. Please advise.

Discussion:    Add a Comment | Comments 1-6 of 6 | Latest Comment

Generic Member Avatar
Member
November 6, 2006 12:26 AM

hey wow im having the same problem its been 4 months since warraty, and they told me the same thing, amazing!!!!!!

Larry Dillon Avatar
Expert
November 6, 2006 1:59 AM

Hang tight both of you all please.   Im sending Mr Dell a personal message, as to federal LAW, a manufacturer is suppose to have parts and as well service available for up to three years a reasonable service abail;able to its customer.  this just does not seem like the right thing for a manufacturer to do!

 

"Those who do not know their opponet's arguments, do not completely understand their own".

Generic Member Avatar
Member
November 6, 2006 5:40 PM

here check this out, i called dell and told them about the problem i was having with my lcdw2600, i have called on many occasions, well i told the rep about all of the forums i visited and told about how there is a-lot of people that are expericing the same problem as us, dell agreed to send me a new tv and sen the ols one back, it was a simple 45 minutes on the phone and the problem was solved, i also let them know about how most of the people that had the same problem were out of warraty and still recived an replacment. good luck i hope you can do the same, a little advice,in your search engine type in problems with dell products, you will be amzed

Larry Dillon Avatar
Expert
November 6, 2006 6:02 PM

I think Dell is getting a little nervious? I spoke to a top rep today about this problem. They denied ever telling anyone that your on your own with parts as well as repairs. Insited on wanting to know what site all this was going on with. I declined to say, as this is now a personal matter, as I have heard the same thing over and over again and Dell is, or was breaking the law. He reasured me that if parts are not available, Dell customers will for sure get the best customer service available. So in the future all you need to do is state that the set is less then 2 to 5 years old and you should get some sort of responce that will assit most. Now Im not saying you will in every instance recive a new set for free, but you should recive customer support. we need to write our congress person to see if we can make sure that on products sold in the US that service or parts is available for a decent amout of time.

"Those who do not know their opponet's arguments, do not completely understand their own".

Generic Member Avatar
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  • member since: 07/09/2008
  • rank: 8475 of 27132
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July 10, 2008 12:07 AM

Hi,
My name is Kent and i'm new here. Actually i'm owner of lcd-television-repair.com. My members have this same problem too! So i need to find out the service manual to help my members to solve this problem, but the information on this lcd tv are not enough. This Dell w2600 lcd tv are not made by Dell but another manufacturer, i suspect it's make by BENQ or LiteOn. But i need more information on this model lcd tv to find out the exact manufacturer and their service manual.

If from my experience for this problem ( display used some time then shut off or not display), may be this will be the power supply or inverter section problem. Please check their dry joint or crack joint on these section. If not more dry joint then you can try to use the Freezer(Coolant) to find out which component are affected this problem. Hope this can help you all. Thanks.

Kent
www.LCD-Television-Repair.com
www.Plasma-Television-Repair.com

Larry Dillon Avatar
Expert
July 10, 2008 2:48 AM

it is a label type tV so I seriously doubt if you are able to get a service manual on this TV set as there probably is not one available on his set.

"Those who do not know their opponet's arguments, do not completely understand their own".

Discussion:    Add a Comment | Back to Top | Comments 1-6 of 6 | Latest Comment

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