Sony Cyber-shot white screen problem

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Steve Fox
Steve Fox's picture
Sony Cyber-shot white screen problem

My Sony Cyber-shot DSC-S40 has just within the last week malfunctioned.

I got it in mid-June and it was fine until just now. What happens is the screen where the images are usually viewed has gone white.

There is no intro screen or anything. I just press the power button and the screen is white.

I can hear different buttons working when I press them, but I cannot see anything beyond the blank white image.

Please help if you can.

Steve Fox
Steve Fox's picture
Never mind, there was just a

Never mind, there was just a dislodged piece.

PT
PT's picture
I'm having the same issue.

I'm having the same issue. What piece was dislogded? Please help.

DDavlin
DDavlin's picture
TRY THIS!!!!!!!!!!!!!  PT

TRY THIS!!!!!!!!!!!!!  PT

Okay, turn the camera off, then apply pressure at the bottom right of the screen(with your finger), press kinda hard, and turn the camera ON while pressing, it should work.   Smile

 Good luck

David Davlin

Woodway, Tx.

gary w.
gary w.'s picture
Just give it tap with your

Just give it tap with your knuckle where it says cybershot.Wink

dans_repair_service
dans_repair_service's picture
There is a modification

There is a modification required to the camera cabinet that will resolve this problem.  Given the nature of the repair and the sensitivity of the components within the camera, I would suggest that this camera be brought to an authorized Sony repair center.  They have access to the modification procedure.

Dan

gary w.
gary w.'s picture
Given the cost of repairs

Given the cost of repairs nowdays, I  think you  might as well go with the knuckle solution.

dans_repair_service
dans_repair_service's picture
I don't know how long you

I don't know how long you have had the camera, so I'm guessing that it has exceeded the waranty period.  There is a whole discussion about the cost of repair and whether or not anything is worth repairs costs.  For my money, I look at the cost of the repair compared to the replacement cost and factor in the expected lifetime of the unit after repair.  Since the modification for the camera will fix the problem, I suspect that the repair cost will be significantly less than a replacement.    I have been and on occassion still work for an authorized repair center.  I have access to the modification information.  Unfortunately, I am restricted by contract from deseminating too many details.  I can state though, that the modification should resolve the problem and that the expected lifetime of the camera should be long.  I would call a center and ask for the cost of the modification. 

Dan

PT
PT's picture
Actually, I figured out how

Actually, I figured out how to fix the problem.  I opened the back of the camera up with a tiny screwdriver (like the ones found in eyeglass repair kits) and inside there is flat circuitry (for lack of a better word) that inserts into the screen. When I wiggled this the picture came back.  I guess it just got loose.  Anytime the screen starts to go blank again I just do the same thing.  It works everytime. Thanks for all of your input.Smile

John Woodes
John Woodes's picture
I've had my Sony Cybershot

I've had my Sony Cybershot about 3 years and today the white screen problem emerged while on vacation. I googled the problem and read the solutions listed.

The thump of a knuckle on the word Cybershot on the camera housing/casing worked like a charm. I'd tried everything else. All's in good working order again.

Thanks!

Lee
Lee's picture
THANK YOU GUYS SO MUCH! My

THANK YOU GUYS SO MUCH! My camera is my life and when i started getting the white screen i was So worried. thank you guys so much for your advice!

Woodmire
Woodmire's picture
I had this exact problem and

I had this exact problem and the pressing worked! Evidently cameras respond to accupressure therapy!!

captshelley
captshelley's picture
Ok, I have the same problem.

Ok, I have the same problem. I've tried the screen pressing, knuckle punching , accupressure, therapy and prayer. Now what? Help, please!!!

hh
hh's picture
me too, ive tried them all

me too, ive tried them all and still no result! i cant afford to pay for repairs at the mo so any other ideas will be much appreciated. in fact pressing the screen may have done more damage as there is now a strange grey streak moving up diagonally from the bottom right corner with an orange glow around it! heeeelp

thanks so much!
thanks so much!'s picture
You are a genius. that was

You are a genius. that was amazing. I couldn't imagine what i had done wrong, but apparently nothing!

Neon
Neon's picture
ugh ive tried all the

ugh ive tried all the suggestions on here. none of them worked for my camera. i can hear the buttons work and everything! the flash even works! so wen i take a pic i dont get to see it until i plug my camera to my computer. but i would appreciate the help?! its got a wird half butterfly black mark on the white screen! please help! my cameras my life!!!

Woodmire
Woodmire's picture
Pressing the Sony logo is

Pressing the Sony logo is only a temporary fix and sometimes it takes sustained pressure from fingers stronger than mine. The problem with the casing of the camera creates strange images on the screen. I'm already shopping for a replacement.

Kymaureen1
Kymaureen1's picture
Amazing! Thank you, my white

Amazing! Thank you, my white screen problem was resolved by pressing on the bottom right while turning on the camera. Not sure how you figured it out but I am glad you did, I was ready to go buy a new camera.

Kymaureen1
Kymaureen1's picture
Pressing the right bottom

Pressing the right bottom corner of the screen worked for me. THANKS!

Woodmire
Woodmire's picture
Relsx, folks. The 'pressing

Relsx, folks. The 'pressing on bottom right' fix only works temporarily. After mashing that spot for several weeks, the white screen wouldn't go a way, finally. I have abandoned that camera. It DID work for 3 years.

doddengirl25
doddengirl25's picture
the bottom of my ipod screen

the bottom of my ipod screen is white, but the top screen works just fine! what should I do to fix the bottom screen?

johnb1011
johnb1011's picture
light pressure by the bottom

light pressure by the bottom rhs of the screen worked ! thnks

Sana
Sana's picture
i tried everything

i tried everything
its not working:(
*tears*
any other possible solutions?

SteveDWQD
SteveDWQD's picture
Holy cow hitting the

Holy cow hitting the Cybershot logo with my knuckle worked immediately. White screen turned into a picture immediately. Thought y'all were joking. Thanks, what quality hardware eh??

BrettM
BrettM's picture
I tried putting pressure on

I tried putting pressure on the bottom right corner and now my entire screen is black.

hyperuniverse
hyperuniverse's picture
I just fixed my white screen

I just fixed my white screen problem...

My problem was white display in photo mode; but in play mode was OK.
I could see on display old pictures, but I couldn't take new pictures (they were coming white also).

I have taken the camera apart as you see in youtube video:
http://www.youtube.com/watch?v=HZqOxENaNVI&playnext=1&list=PL48FE02C236B...
In the same video you see him taking off a component from the old objective and attach it to the new objective.
THAT was my problem.
There is a little electronic circuit on that component, and it has a little square black chip.
Few of its legs were not soldered properly.
I just re-soldered them, put everything back, and in less than 30 minutes I have fixed my camera.

I have to warn you....do it at your own risk.
There are some, no, all parts are so small, you need a good magnifier to see them, a nice easy-steady hand and a good solder-iron with a very tiny tip.
And of course if you have 30 years experience in electronics (as I do) = much better.

And when you think I spent some time online with Sony for a repair quote = ?120
I said better I buy another camera from ebay than paying that much...

Ram
Ram's picture
The knuckle solution works

The knuckle solution works like a charm. I had this problem and was wondering if i shud discard the camera and buy a new one. And then just googled and found the tapping solution. David/Gary you are geniuses. Thanks a lot, you saved me a few hundred bucks at the minimum.

nicol
nicol's picture
hi i have sony dsc h-55 and

hi i have sony dsc h-55 and after it's falt on the ground the camera screans started to display wtih black and white some times its just white and i can't see any thing through it but i still could take pictures and upload them to my pc
please help me how to fix it .thanks

TB
TB's picture
The pressure under the screen

The pressure under the screen worked like magic! It's amazing! Thanks so much.

WIMom
WIMom's picture
White-screen appeared on my

White-screen appeared on my camera last night...just found this page, read this thread, gave my camera a whack with my knuckle and TA DA!! It worked! Screen is back to normal- THX SO MUCH!! WOW!

xXChristinaXx
xXChristinaXx's picture
thankyou very much i pressed

thankyou very much i pressed the bottom right of the screen and it worked. AWSOME!!

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