February 14, 2008 11:19 AM
Jeff Block said: Does anyone have significant experience with a learning remote that would lead them to a particular recommendation (or anti-recommendation)?
My brother has a Phillips Pronto TSU-3500. I must admit, it actually works! (sort of)... He received it as a gift about 1-1/2 years ago and it truely controlled his TV, DVD player, Receiver, Surround, and cable. Everything could be operated from an easy, intuitive remote by just touching the icons on the screen. He was really please. Then one day, my 11 year old began pushing an icon or maybe two, three, etc.. and voila! the screen went to a german display and froze. He said that he would reset it by reloading the saved programmed configuration file on his computer. Unfortunately, the screen remained frozen but did change back to his customized English version. Even after depressing the reset button several times, it was still frozen and inoperative. He later told me that he spoke to someone at the "factory" who suggested to replace the unit because it probably would't be worth fixing. He said the cost would be at least $100. I feel terrible and offered to pay for the repair but he said that it's not worth the expense to have this unit fixed, especially when it was recommended to replace it. I checked EBAY and they're priced at about $300.
Does anyone have any suggestions or can help get this unit "unfrozen"? We both tried everything imaginable in accordance with the manual but it's still useless.